“We asked Sykes to ask the owner to join the second bedroom beds together.”
The owner did not receive that request and could not help as the housekeeper had the relevant key. The owner was helpful but not at all intrusive. Some things were not available so we had to buy a bread knife. The property would benefit from a dishwasher. There was a good standard of cleanliness but the white mugs had some residual grime which soaking could not remove so we bought a couple of mugs. Plenty of facilities nearby, both food shopping and restaurants, and the guide in the house was useful as were the owner’s suggestions.
Good morning John, Thank you for your review and would like to answer your grievances and hopefully can make sure that we can move forward with a more positive review in the future.
As we are all aware that any negative review bares a significant impact on future bookings and we do pride ourselves with past excellent reviews.
Firstly your comment about asking Sykes for 2 king-size beds to be made up, we have spoken to Sykes and they said they did not get asked in the booking process for this to happen, so we were not able to help with this on your arrival.
Secondly there was a bread knife, in the drawers right-hand side of sink unit.
Thirdly no excuse for white mugs to have a slight tea stain, this has now been addressed and should not happen in the future
Although it has been a while since you stayed, we have only recently had the opportunity through Sykes to respond to any reviews.
Kind regards Jill and Nigel
Property Owner
